Warranty / Return Policy — Excessive Sounds

How to return

Excessive Sounds LLC. does not require a Return Authorization Number when returning defective merchandise to us, but we do ask that you complete our return form and send it with the merchandise.

All returns should be addressed via our Contact Form so we can give proper address for our warehouse return centers.

Warranty period

All merchandise is guaranteed for a minimum of 90 days from date of invoice, unless otherwise noted.

Shipping returns

No returns sent C.O.D./Freight Collect will be accepted. Returns must be sent freight prepaid.

Returns sent from outside the 48 contiguous United States will be credited to your account whenever possible, or returned to you freight collect if necessary.

Defective merchandise

Defective products returned to us in original packaging with ALL accessories will be replaced, repaired, or credited at our discretion. Sorry, No Cash Refunds.

Defective product returned to us missing accessories or original packaging will be repaired and returned as received. If credit is issued you will be deducted for the missing parts/accessories.

Any Merchandise returned without all components required to operate will not be accepted.

Items we cannot warrant

Any returned items that can not be warranted must be picked up within 30 days at the customer’s expense. These items include, but are not limited to, product beyond the warranty period, product that is not ours or no record of purchase, product that is not defective, products with serial numbers not purchased from ESLLC and product that can not be warranted due to damage.

Restocking fee

There will be a minimum 15% restocking fee for any new merchandise returned for credit.

Woofer enclosures

We request that you do not return entire woofer enclosures, only the defective components. We cannot warranty the box, only the defective components. The defective components will be replaced and returned to you. Please be sure to identify which woofer enclosure the defective components were taken from to help expedite your replacement(s). Any defective woofer enclosure returned to us will be repaired and shipped back to you freight collect.